Last updated: March 2026

Refund Policy

At webSIGHT Solutions, we stand behind the quality of our work. This policy sets out the circumstances under which refunds may be issued for our web design and development services.

1. General Principle

Because our services involve significant professional time and creative work that is customised to each client, refunds are not offered as a default once work has commenced. We strongly encourage potential clients to review our portfolio, ask questions, and request a free demo before making a payment commitment.

2. Deposits

Deposits paid to initiate a project are non-refundable once work has begun. The deposit covers the time invested in project planning, research, initial design concepts, and resource allocation.

If you cancel your project before any work has commenced (i.e., within 24 hours of payment and before any design or development work has started), you may request a full refund of the deposit by contacting us in writing.

3. Milestone Payments

Where a project is structured with milestone payments, each milestone payment covers the work completed for that stage. Milestone payments are non-refundable once the corresponding deliverables have been presented to the client.

4. Final Payment

Final payments are due upon project completion, prior to website launch or handover of files. The final payment is non-refundable once the website has been launched or files have been delivered to the client.

5. Eligible Refund Scenarios

A full or partial refund may be considered in the following circumstances:

• Project cancelled before commencement: If you cancel within 24 hours of the deposit payment and no work has started, we will refund the deposit in full.
• Failure to deliver: If webSIGHT Solutions is unable to deliver the agreed project within a reasonable timeframe due to reasons entirely within our control, a proportional refund of amounts paid will be considered.
• Duplicate payment: If a payment was made more than once for the same invoice due to a technical error, the duplicate charge will be refunded in full.

6. Non-Refundable Scenarios

• Change of mind after work has commenced.
• Dissatisfaction with work that was completed in accordance with the agreed brief and revision rounds.
• Project delays caused by late client feedback, late content delivery, or client unresponsiveness.
• Third-party costs (domain registration, hosting, stock images, plugins) paid on the client's behalf.

7. How to Request a Refund

To request a refund, please contact us in writing with your project details and the reason for your request. We will review your request and respond within 5 business days.

Approved refunds will be processed within 10–14 business days via the original payment method where possible, or by bank transfer.

8. Free Demo Requests

Our free homepage demo service involves no payment and therefore no refund considerations apply. The demo is provided at no cost and with no obligation to proceed.

9. Contact Us

For refund requests or questions about this policy, please contact us:

Email: [email protected]

WhatsApp: +60 16-771 2560