Last updated: March 2026

Booking Policy

This Booking Policy applies to free demo requests and project consultation bookings made through webSIGHT Solutions's website at websightsolutions.com.my. By submitting a booking request, you agree to the terms below.

1. Free Demo Service

Our free demo service allows prospective clients to request a custom homepage mockup for their business at no cost and with no obligation to proceed. The demo is:

• Completely free — no credit card or payment required.
• Non-binding — you are under no obligation to engage our services after receiving it.
• Delivered within 1–3 business days of your request, subject to our current workload.
• Produced in good faith based on the information you provide. The more detail you share about your business, the more tailored the demo.

2. Accurate Information

When submitting a booking or demo request, you agree to provide accurate information about yourself and your business. Submitting false, misleading, or incomplete information may result in cancellation of your request without notice.

3. Response & Delivery Timeframes

We aim to acknowledge all demo requests within 1 business day. Demo deliveries are typically completed within 1–3 business days. These timelines are estimates and not guarantees — during peak periods or public holidays, delivery may take longer. We will communicate any delays proactively.

4. Cancellation by Client

You may cancel or withdraw a demo request at any time before delivery by contacting us via email or WhatsApp. If the demo has already been completed, we may still share it with you as it has been built specifically for your business.

For paid project engagements, cancellation terms are governed by our Refund Policy and the terms of your project agreement.

5. Cancellation by webSIGHT Solutions

We reserve the right to decline or cancel any demo request or booking at our discretion, including but not limited to cases where:

• The request appears to be spam, automated, or submitted in bad faith.
• The requested business type falls outside the scope of services we offer.
• Inaccurate or unverifiable contact information has been provided.

6. Use of Demo Materials

Demo mockups created by webSIGHT Solutions remain our intellectual property until a paid project agreement is signed and the deposit is received. You may not reproduce, publish, or use the demo materials for any commercial purpose without entering into a formal project agreement with us.

7. Project Consultations

Project consultations (calls or meetings to discuss your website requirements) are offered free of charge as part of our onboarding process. We ask that you:

• Attend or join calls at the agreed time.
• Give at least 24 hours' notice if you need to reschedule.
• Come prepared with details about your business, goals, and any reference websites you like.

Missed appointments without notice may result in rescheduling being deferred to the next available slot.

8. Privacy

Information submitted through booking forms is handled in accordance with our Privacy Policy. We use your details solely to respond to your request and will not share them with third parties for marketing purposes.

9. Contact Us

Questions about a booking or demo request? Reach us at:

Email: [email protected]

WhatsApp: +60 16-771 2560