Last updated: March 2026

Payment Policy

This Payment Policy explains how webSIGHT Solutions collects and processes payments for our web design and development services. By making a payment to us, you confirm that you have read and agree to this policy.

1. Currency

All prices quoted and invoiced by webSIGHT Solutions are in Malaysian Ringgit (MYR) unless otherwise explicitly stated in writing.

2. Accepted Payment Methods

We accept online payments via Curlec, a licensed payment gateway regulated in Malaysia. The following payment methods are available:

• FPX (Financial Process Exchange) — Direct online banking transfer from all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, AmBank, and others.
• Credit & Debit Cards — Visa, Mastercard, and other major card networks.
• E-Wallets— Touch 'n Go eWallet and other supported Malaysian e-wallets where available.
• Direct Bank Transfer — Available upon request for clients who prefer manual transfers. Invoice and bank details will be provided.

3. Payment Schedule

The standard payment structure for project engagements is as follows:

• Project Deposit (30%) — A deposit representing 30% of the total project amount is due upon project agreement and before work commences. The project start date is set only after this deposit is received.
• Final Balance (70%) — The remaining 70% of the total project amount is due upon project completion, before the website goes live or files are handed over.

For larger projects, a milestone-based payment schedule may be agreed upon and will be specified in the project proposal. Any deviation from this structure will be clearly outlined in writing before the project begins.

4. Invoicing

Invoices are issued electronically via email. Payment is due within the timeframe specified on the invoice (typically 7 days from the invoice date, unless otherwise agreed). Please ensure our emails are not filtered to your spam folder.

5. Late Payments

If payment is not received by the due date, webSIGHT Solutions reserves the right to:

• Pause all active work on the project until payment is settled.
• Delay the project go-live date accordingly.
• Withhold delivery of final files, access credentials, or domain transfer until full payment is received.

We will contact you before taking any of these steps. Our goal is always to resolve payment issues amicably.

6. Payment Security

All online payments are processed securely through Curlec, a payment service provider licensed and regulated in Malaysia. webSIGHT Solutions does not store, process, or have access to your card numbers, bank login credentials, or e-wallet PINs. All sensitive payment data is handled entirely by Curlec's PCI-DSS compliant payment infrastructure.

Payment links sent to you will always originate from our official email address or phone number. If you receive an unexpected payment request, please contact us directly before proceeding.

7. Receipts & Records

A payment confirmation will be sent to your email address upon successful payment. Please retain this for your records. If you require an official receipt or tax invoice, please request one by email.

8. Taxes

Our quoted prices are subject to applicable Malaysian taxes. Any applicable Service Tax (SST) will be stated clearly on the invoice.

9. Refunds

Payment refunds are governed by our separate Refund Policy. Please refer to that page for full details on eligible refund scenarios and the request process.

10. Disputes

If you believe a charge was made in error or you have a concern about a payment, please contact us directly at [email protected] before raising a dispute with your bank or payment provider. We are committed to resolving any issues promptly and fairly.

11. Contact Us

For payment-related enquiries:

Email: [email protected]

WhatsApp: +60 16-771 2560